Rokform Mount And Apple iPhone 11 Pro Max A Bad Combo (UPDATE)

Warning. I’ve run into a big problem with the combination of my iPhone 11 Pro Max and the Rokform Rugged Case mounted to my Suzuki DR-Z400 with the Rokform motorcycle bar mount. This combo may render your iPhone camera useless.

The first time I used the combo was on a 100-mile dirt-road ride. The roads had the usual washboard sections and rocky sections but not what you’d call harsh-riding conditions. After the ride, the iPhone’s camera was no longer focusing. I took it to the Apple store and because there was no damage, Apple figured (and so did I) that it may have been a manufacturing issue and replaced the camera at no charge. I didn’t put the riding and the malfunction together until my next ride.

The second ride, also off-road, was on fairly smooth, sandy roads. The ride was just over 100 miles. The camera broke again. I explained to the Apple tech that I would pay for the repair this time. They wouldn’t let me! Apple replaced the phone at no charge, figuring it was an internal issue.

The third ride was the roughest of the three (on gnarly dirt roads around Primm, Nevada). The camera broke in less than 25 miles. To my utter amazement (and protests), Apple replaced the camera again at no charge. The replacement came with one stipulation…stop using the Rokform mount.

It appears the phone’s camera is too fragile to be used with the Rokform motorcycle bar mount. The first time I contacted Rokform, a rep said the company had never heard of this issue. The second time I called (requesting a return), a company rep explained that they are hearing from other riders who have experienced similar problems. The rep explained they don’t have a fix because they have not identified the problem. They did offer a refund on the mount if I ship it back to them.

Conclusion: Apple offers amazing customer service and went way beyond what I expected. Rokform didn’t hesitate to offer a refund. Still, it appears they need to up their R&D game. If you own an Apple iPhone 11 Pro Max, I cannot recommend pairing it with a Rokform Motorcycle Bar Mount on single-cylinder dual-sport (or off-road) motorcycle.

The mounting bracket’s arm did not come into contact with the handlebar’s crossbar. The mount should be isolated from the motorcycle’s vibration due to the rubber mount. My iPhone 11 Pro Max obviously needs better isolation.
Rokform mounting problem
I’ve been very happy with Rokform’s products on my mountain bikes. It may be that the iPhone 11 Pro Max is too fragile for this application or Rokform needs to better isolate the phone. Either way, breaking the $100 camera on every ride is not an option.
Sure, this is off-road riding, but it is hardly rough. In fact, the sandy surface may be smoother than riding on pavement. The camera still broke.

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